At lordluxe.xyz, we are committed to delivering your order as efficiently and transparently as possible. This Shipping & Delivery Policy outlines everything you need to know about how your order will arrive.
1. Order Processing
- Orders are typically processed within 1–3 business days after the order is placed.
- Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Regions
- We ship worldwide, with a focus on the United States, Canada, United Kingdom, Germany, France, and other European countries.
- We currently do not ship to sanctioned or high-risk countries (see checkout for restricted destinations).
3. Shipping Fees
- Shipping fees are calculated at checkout based on location and selected shipping method.
- We offer free shipping on orders over $50; for orders under $50, we charge a shipping fee of $8.9 per order.
- In addition, we also offer FedEx shipping, which costs $35 per shipment.
- Delivery time: Standard shipping: Once we have processed your order, it will usually be delivered within 13-16 days. FedEx: Once we have processed your order, it will arrive within 6-7 days.
4. Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your package through the carrier’s website or via your account on yixis.shop.
5. Customs & Import Taxes
- International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.
- These charges are not included in the item price or shipping cost and are the customer’s responsibility.
6. Lost or Delayed Packages
- If your package is significantly delayed or appears lost, please contact us at [email protected].
- We will work with the carrier to resolve the issue as quickly as possible.
7. Incorrect Address or Failed Delivery
- Please ensure your shipping address is accurate when placing your order.
- We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us, we can reship it (additional charges may apply) or issue a refund minus shipping fees.
8. Contact Us
For any shipping-related questions, please reach out to our support team at:
📧 Email: [email protected].